Questions and bug reports about Nonopost
Please email us at the address below. Replies may take a few days. You can write in English or Japanese.
When reporting a bug, please include your device model, iOS version, the app version (shown at the bottom of the settings screen), and what happened.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Deleting the app does not cancel a subscription.
Premium disappeared after I changed devices.
Tap "Restore Purchases" on the app's settings screen. You must be signed in with the same Apple ID you used to buy.
Can I move my letters and progress to a new device?
Letters and progress are stored only on your device, so they cannot be moved to a new one. Premium and permanent packs can be carried over with "Restore Purchases".
The ink I bought did not show up.
Restart the app and try again with a network connection. If it still does not work, email us with the purchase date and time and your Apple receipt email.
A friend's letter link does not open the app.
If Nonopost is installed, the link opens in the app. Otherwise it opens a web page where you can solve the letter in your browser.
I received an unwanted letter.
Open the letter in your inbox and tap "Hide" or "Block this sender". Blocking works on your device, and we do not see or store letters.
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Email: w4cd2017@gmail.com